Full-time jobs in Cambridge, Ontario

Find full-time jobs in Cambridge, Ontario and nearby towns within 25 km. Read the full details and apply.

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Within 25 km of Cambridge

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Demant

Bilingual(French/English) Client Service Representative - Kitchener, ON. - Hybrid

Kitchener, ON, Canada

Full-time

Within 25 km of Cambridge · About 14.2 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Demant Canada

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss

connect and communicate with the world around them. For more than a century, the Demant Group has played a vital

part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect,

from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active

and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant

part of the Group.

The successful candidate will provide a high level of customer service support in both English and French to ensure customer satisfaction. This role requires strong communication skills to effectively assist customers with inquiries, orders, and service-related needs. This is a hybrid position with an office location in Kitchener, Ontario.

How you will Make an Impact:

Customer Support

Respond to a high volume of customer inquiries via phone and email
Assist with order placement, status updates, rush requests, warranties, and repairs
Provide basic product and technical support
Resolve customer issues and complaints in a timely and professional manner
Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers

Order Management

Process and track orders accurately using Navision
Coordinate with Operations, Audiology, Finance, and Distribution teams
Ensure all customer requirements are met through proper follow-up
Provide backorder updates and production status to customers

Team Collaboration & Support

Build strong relationships with customers and internal teams
Support team initiatives such as call monitoring, concierge programs, and quality checks
Mentor and assist newer team members when needed
Participate in product launches and customer events when needed

Administrative & Quality Tasks

Maintain accurate records and documentation
Prepare necessary paperwork and reports
Ensure adherence to internal processes and quality standards
Contribute to continuous improvement initiatives and special projects

What You Will Need:

To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers in both English and French as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Related Experience:

A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.

Excellent verbal and written communication skills in both English and French to interact with customers.

What We Offer:

Competitive salary
Excellent medical benefits; including dental, vision and health, Employee Assistance Program
Paid vacation
Dynamic work atmosphere
RRSP Matching

Accommodation

Demant is committed to building an inclusive environment and will provide accommodations in accordance with

the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any

accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Provide customer support in English and French by responding to inquiries, assisting with orders, offering basic product and technical guidance, and resolving customer issues. Track orders, coordinate with internal teams, maintain accurate records, and contribute to quality initiatives and team support.

Requirements

A high school diploma or equivalent is required, while a post-secondary diploma or degree in a related field is preferred. Excellent verbal and written communication skills in both English and French are required to support customers by phone and email.

Skills

Bilingual Communication
Customer Service
Phone and Email Support
Order Management
Order Tracking
Product Support
Technical Support
Issue Resolution
Complaint Handling
Cross-Functional Collaboration
Recordkeeping
Documentation
Quality Assurance
Process Improvement
Mentoring

Benefits

Medical Benefits
Dental Insurance
Vision Insurance
Health Insurance
Employee Assistance Program
Paid Vacation
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual Support
English
French
Phone Support
Email Support
Order Placement
Order Tracking
Navision
Warranties
Repairs
Product Support
Technical Support
Customer Inquiries
Issue Resolution
Complaint Handling
Backorder Updates
Production Status
Audiology
Operations
Finance
Distribution
Call Monitoring
Quality Checks
Documentation
Quality Standards
Continuous Improvement
Medical Equipment Manufacturing

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