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Flanagan Foodservice Inc

Customer Relations Specialist

Kitchener, ON, Canada

$17.6 to $18 CAD / hour · Full-time

Within 25 km of Cambridge · About 17.8 km from the city centre

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Job details

Pay: $17.6 to $18 CAD / hour
Job type: Full-time
Posted: Jul 8, 2026

Original job description

Customer Service Representative

Full-Time | Profit Sharing | RRSP | Birthday Off!

Join the s.t.o.p. Family – Where Passion Meets Foodservice!

At s.t.o.p. Restaurant Supply, we’re not just about selling equipment - we help Chef’s, GM’s and Owners run and grow their business successfully in the most efficient and profitable way. From local gems to hospitality giants, we’re proud to be the trusted go-to for top-quality kitchen equipment and supplies - but it’s our people who make the difference. Our team is driven, collaborative, and always ready to go the extra mile for our customers.

Why You’ll Love Working With Us

Profit Sharing Program – because your success should be rewarded.
RRSP Plan – we invest in your future.
Flexible Benefits – health and wellness that fit your lifestyle.
Paid Personal Days & Your Birthday Off!
Annual Health & Wellness Benefit – a little something just for you.
Offices in Burlington, Kitchener & Sudbury – and growing!

What You’ll Be Doing

As a Customer Service Representative at our Kitchener location, you’ll bring your energy and customer-first mindset to every interaction. From assisting restaurants with product questions and order support to building lasting relationships through exceptional service, you’ll play a vital role in ensuring our customers feel valued, supported, and set up for success - while growing your own career along the way.Here’s what your days might look like:

Assist customers with product inquiries and provide knowledgeable guidance on our wide range of restaurant supplies.
Accurately process orders and perform detailed data entry.
Resolve customer concerns with professionalism and care.
Maintain a clean, organized, and welcoming store environment.
Learn internal operations and support the team to ensure smooth daily processes.
Be flexible with scheduling, including weekend availability

Who You Are

You’re a natural people person who thrives in a fast-paced environment. You care about your customers, love learning new things, and have that “go-getter” spark.

We’d love to hear from you if you’re:

A positive, friendly attitude and a genuine passion for helping people
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Previous customer service experience (retail or restaurant industry experience is an asset)
Ability to work both independently and collaboratively
Basic knowledge of restaurant supplies and equipment is a bonus

Ready to Join Us?

If you’re looking for a place where your passion for people and foodservice can shine - and where your ideas are valued - come grow with us at s.t.o.p. Restaurant Supply!

We’re proud to be an equal opportunity employer offering competitive wages, great benefits, and an environment that celebrates teamwork and success.

Apply today and let’s cook up something amazing together!

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More about this job

Responsibilities

The role involves assisting customers with product inquiries and processing orders accurately via data entry. Additionally, the specialist is responsible for resolving customer concerns and maintaining a welcoming store environment.

Requirements

Candidates should have a positive attitude, excellent communication skills, and previous customer service experience, preferably in retail or restaurants. Basic knowledge of restaurant supplies and the ability to work flexible schedules, including weekends, are desired.

Skills

Customer Service
Communication
Interpersonal Skills
Attention To Detail
Organizational Abilities
Data Entry
Order Processing
Problem Solving
Relationship Building

Benefits

Profit Sharing Program
RRSP Plan
Flexible Benefits
Paid Personal Days
Birthday Off
Annual Health & Wellness Benefit

Visa sponsorship

Not detected in the job text

Keywords

Restaurant Supplies
Kitchen Equipment
Foodservice Industry
Customer Relations
Retail
Order Support
Data Entry
Hospitality

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