Jobs in Cambridge

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Within 25 km of Cambridge

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Movati

Member Experience Supervisor

Waterloo, ON, N2T 0A6, Canada

Full-time

Within 25 km of Cambridge · About 22.7 km from the city centre

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Job details

Job type: Full-time
Experience: We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience.
Posted: Aug 6, 2026

Original job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team in hitting their sales goals and targets as you’re considered a solid performer because you’re able to hit your own sales goals and targets. Afterall, a team that works together, wins together!

Your typical workday will also be full of interaction and engagement with members and potential members ensuring they receive the best experience possible from the moment they walk in our doors. You do this by matching each new member’s unique needs, interests and goals with the right Club products, services and people. You are available to answer questions regarding membership, manage and resolve any concerns and ensure members and guests feel welcomed.

Annual salary range: $45,000 - $60,000 + performance-based commission eligibility.

The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications
We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience. Of course, we expect that when we meet, you can articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences. You are also able to work a variety of shifts including early mornings, days, afternoons and weekends.

Perks
We offer a competitive total compensation package that includes an industry leading base salary, commission, group benefits, complimentary membership and leadership training to help ensure you are always learning and developing. Our promise at Movati is to help you feel welcome, feel comfortable and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

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More about this job

Responsibilities

The supervisor will coach and motivate staff to meet sales goals while ensuring members receive an excellent experience. They are responsible for managing member concerns and matching club products to individual member needs.

Requirements

Candidates must have at least 2 years of customer experience and 1 year of sales experience. The role requires the ability to work flexible shifts, including early mornings, days, afternoons, and weekends.

Skills

Coaching
Sales
Customer experience
Team motivation
Conflict resolution
Membership management
Customer engagement

Benefits

Group benefits
Complimentary membership
Leadership training
Commission

Visa sponsorship

Not detected in the job text

Keywords

Member Experience
Sales Goals
Coaching
Customer Growth
Leadership
Membership
Retail
Customer Service
Performance-based Commission
Athletic Club

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