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Staples Canada

Account Manager II.

Hamilton, ON, Canada

Full-time

Within 25 km of Cambridge · About 24.9 km from the city centre

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Job details

Job type: Full-time
Experience: 3+ years of sales experience penetrating or maintaining accounts
Posted: Nov 13, 2026

Original job description

Some of what you will do:

The Account Manager II is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develops business by driving increased compliance and sales across their entire portfolio.

Specifically, You Will:

Manages day-to-day relationship with customers by developing relationships with key contacts/buyers.

Active in field work, exceeding all customer facing (in-person) Key Performance Indicators (KPI’s).

Identifies and builds relationships with customers, to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.

Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer facing activity in the CRM.

Executes all prescriptive selling opportunities as provided including generated sales plays, customer facing activity, sales meetings and customer marketing opportunities.

Coordinates account servicing and fulfillment with support from Customer Service.

Introduce, promotes and educates customers on Staples Professional’s growth categories.

Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.

Some of what you need:

3+ years of sales experience penetrating or maintaining accounts

Post-secondary education in business related discipline – Diploma or Degree preferred.

Previous office product industry experience is helpful.

Strong knowledge and understanding of telesales and the sales planning process.

Strong computer literacy with Microsoft Office Suite especially Outlook, Excel, and PowerPoint.

Experience with Salesforce.com and SAVO.

Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.

Experience working with a CRM tool such as SFDC, preferred.

Some of what you will get:

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The Account Manager II is responsible for meeting sales and profitability targets while managing and growing relationships with large and enterprise-sized accounts. They will actively conduct field work, drive sales across various growth categories, and coordinate with internal teams to ensure customer satisfaction.

Requirements

Candidates must have at least 3 years of sales experience and a post-secondary education in a business-related discipline. Proficiency in CRM software, specifically Salesforce, and strong computer literacy in the Microsoft Office Suite are required.

Skills

Sales
Account management
Telesales
Sales planning
CRM
Salesforce.com
Microsoft Office
Outlook
Excel
PowerPoint
Relationship management
Business development
Strategic planning
Customer service
Market penetration

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Sales
Profitability
KPI
Business Essentials
Growth Categories
CRM
Salesforce
SAVO
Microsoft Office
Telesales
Field work
Customer relationship
Market share
Retention
Penetration
Alpha
Enterprise accounts
Business development
Sales strategy

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