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Movati

Account Representative

Guelph, ON, N1G 0A9, Canada

Full-time

Within 25 km of Cambridge · About 21.7 km from the city centre

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Job details

Job type: Full-time
Posted: Sep 15, 2026

Original job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

Your typical workday will be full of interaction and engagement with members and potential, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role:

Account Representatives are talented team members responsible for using their tenacity and enthusiasm to nurture new business accounts and exceed new membership sales objectives. They do this by generating sales leads and matching each new member’s unique needs, interests and goals with the right Club products, services and people.

Account Representatives consistently deliver an exceptional customer service experience to current members too! They are strong relationship builders and maintain regular contact with Club members to retain them, motivate them and assist them in meeting their health and fitness goals. They are available to answer member questions regarding their membership, manage and resolve any concerns and ensure members and guests feel welcomed.

Hourly wage range: $18.25 - $22.30/hour + performance based commission eligibility.

The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications:

Post-Secondary education related to health and fitness industry is an asset. Additional certifications or workshops related to sales, marketing and administration are a strongly preferred.
1 + years related sales and customer service are required.
Related industry experience is an asset (i.e. retail, hospitality, leisure, fitness, etc.).

Role Perks
We offer a competitive total compensation package that includes competitive wages, complimentary membership and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

Click that button and apply now!

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More about this job

Responsibilities

Account Representatives are responsible for generating sales leads and nurturing new business accounts to exceed membership sales objectives. They also provide exceptional customer service by assisting members with their health and fitness goals and resolving any membership concerns.

Requirements

Candidates must have at least one year of related sales and customer service experience. Post-secondary education in the health and fitness industry is considered an asset, as are additional certifications in sales or marketing.

Skills

Sales
Customer service
Relationship building
Lead generation
Communication
Membership sales
Conflict resolution
Marketing
Administration

Benefits

Complimentary membership
Ongoing training
Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Sales
Customer Service
Fitness
Membership Sales
Lead Generation
Relationship Building
Retail
Hospitality
Leisure
Marketing
Administration
Health and Fitness

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