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Hamilton Health Sciences

Case Management Coordinator

Hamilton, ON, Canada

Full-time

Within 25 km of Cambridge · About 24.9 km from the city centre

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Job details

Job type: Full-time
Experience: 3. 1-3 years or more of experience in disability management
Posted: Oct 8, 2026

Original job description

The Case Management Coordinator is responsible for the adjudication of disability benefits for employees who are absent due to non-occupational illness or injury. They will support employees who are absent from work related to illness or injury, ensuring that they stay connected with the workplace and have sufficient information about the process, roles and responsibilities, supports and available resources, and will enable return to work through reasonable accommodation as needed. The Case Management Coordinator provides assists the Case Managers and leaders to facilitate early return to work and modified work programs as appropriate.

Certified Disability Management Professional or Certified Return to Work Coordinator designation (or working towards)

Diploma or degree in related field (ie. Human Resources, Occupational Health and Safety, Labour Relations, etc)

1-3 years or more of experience in disability management

Knowledge and proven understanding of the Ontario Human Rights Code, Employment Standards Act and Workplace Safety and Insurance Act

Experience working in a large, diverse, highly unionized environment with the understanding of multiple Collective Agreements

Excellent analytical and report preparation skills

Knowledge of best practice in disability management and return to work

Creative problem solver with the ability to interact with individuals in a high-performing work culture

Excellent communication and interpersonal skills with proven ability to build trust at all levels of the organization; excellent relationship-building skills, influential and persuasive communication skills

Excellent listening skills and capacity for empathy while maintaining a professional relationship

Demonstrated passion for healthcare which will result in an active role as change agent driving our organization’s performance

Ability to develop partnerships and achieve results through others using motivation principles and negotiation skills; ability to work collaboratively within HHS and across partner institutions

Strong results orientation and an enthusiasm to work through a system with multiple challenges

Knowledge and experience working within a structured approach of program development

Demonstrated ability to manage own work effectively and independently

Working knowledge of MS Office, Internet, e-mail and HRIS applications is required.

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More about this job

Responsibilities

The Case Management Coordinator adjudicates disability benefits for employees absent due to non-occupational illness or injury. They facilitate early return-to-work programs and provide support to employees and leadership regarding workplace accommodations.

Requirements

Candidates must possess a diploma or degree in a related field and 1-3 years of experience in disability management. Professional certification in disability management or return-to-work coordination is required or in progress.

Skills

Disability management
Return to work coordination
Case management
Human rights code
Employment standards act
Workplace safety and insurance act
Collective agreements
Report preparation
Analytical skills
Problem solving
Communication skills
Interpersonal skills
Relationship building
Negotiation skills
HRIS applications
MS Office

Visa sponsorship

Not detected in the job text

Keywords

Disability Management
Return To Work
Case Management
Ontario Human Rights Code
Employment Standards Act
Workplace Safety and Insurance Act
Collective Agreements
Human Resources
Occupational Health and Safety
Labour Relations
HRIS
MS Office
Adjudication
Modified Work
Reasonable Accommodation
Healthcare
Program Development
Change Agent

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