Customer service jobs in Cambridge, Ontario

Find customer service jobs in Cambridge, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Cambridge

Added 15 hours ago
Customer Service Representative - Bilingual (French)
Uline
Cambridge, ON
Added 18 hours ago
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Guelph, ON
Added 20 hours ago
Customer Service Representative
Airboss
Kitchener, ON
Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- From $17.95 CAD / hour
Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- $17.95 CAD / hour
Added 1 day ago
REPOST Client Service Representative-Postmortem Technician - AHL
University of Guelph
Guelph, ON
Added 2 days ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
Added 2 days ago
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON
Added 3 days ago
FB
Customer Service Representative
Farm Boy Inc.
Waterloo, ON
- From $17.95 CAD / hour
Added 3 days ago
FB
Customer Service Representative
Farm Boy Inc.
Waterloo, ON
- $17.95 CAD / hour
Added 3 days ago
Customer Service Representative (Motivator) - Waterloo Weber and University
GoodLife Fitness
Waterloo, ON
Added 3 days ago
Customer Service Representative, Personal Lines
Lawrie Insurance Group Inc.
Hamilton, ON
Added 3 days ago
Customer Service Representative, Personal Lines
Lawrie Insurance Group
Hamilton, ON
Added 5 days ago
Bilingual Technical Customer Service Representative (Temporary, Full-Time Contract)
Clarion Medical Technologies
Cambridge, ON
Added 5 days ago
Customer Service Representative
BMO
Hamilton, ON
Added 6 days ago
Customer Service Representative
Fletcher Building
Hamilton, ON
Added 6 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
Added 6 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- $17.95 CAD / hour
Added 6 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
- From $17.95 CAD / hour
Added 6 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
Added 8 days ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Cambridge, ON
Added 8 days ago
FB
Customer Service Representative
Farm Boy Inc.
Guelph, ON
- From $17.95 CAD / hour
Added 8 days ago
FB
Customer Service Representative
Farm Boy Inc.
Guelph, ON
- $17.95 CAD / hour
Added 8 days ago
Customer Service Representative (Motivator) - Hamilton Upper James and Rymal
GoodLife Fitness
Hamilton, ON
Added 9 days ago
FB
Customer Service Representative
Farm Boy Inc.
Guelph, ON
- From $17.95 CAD / hour

Airboss

Customer Service Representative

Kitchener, ON, Canada

Salary range - $45,000 - $58,000

Within 25 km of Cambridge · About 14.2 km from the city centre

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Job details

Pay: Salary range - $45,000 - $58,000
Experience: Customer Service Experience; 5+ years experience in a customer service role; ideally in manufacturing environment.
Posted: Oct 16, 2026

Original job description

As the Customer Service Representative, you will be supporting our customers as our first point of contact.

The Customer Service Representative is responsible for servicing our customers, maintaining, and growing relationships, processing orders, invoicing/credits, data entry, and order management. The individual will be self-motivated, and able to work under pressure in a fast-paced environment. This position reports to the CSM.

We are looking for an enthusiastic, highly motivated customer service representative to provide excellent customer satisfaction. Candidates should have a background in customer service, ideally in a manufacturing setting, along with exceptional communication, listening, and problem-solving skills.

Responsibilities:

Contract Review Order Management Process; Oversee and optimize the end-to-end order management process within the ERP system with efficiency and accuracy, from order receipt to invoicing.
Monitor order status; Proactively identify and resolve issues or delays, and provide regular updates to customers and internal customers regarding order progress and expected delivery dates. Act as a liaison between customers, production, sales, technical, and accounting to resolve customer concerns, deliveries, and invoicing issues.

Maintain comprehensive and organized records of customer interactions, orders, and resolutions.

Key Performance Indicators (KPIs); Provide details and reports on KPIs related to order management, such as order confirmation cycle time and late order reason identification.
Demand Planning; Maintain a constant relationship with customers, sales, and manufacturing teams to understand the demand forecasting drivers.

Qualifications:

Proficiency and problem-solving; a positive attitude with all customers consistently and equally. Solving problems in a timely manner is essential, identifying and then implement solutions effectively. Seeks guidance when needed.
Excellent interpersonal, listening skills, strong communication skills; Clear positive communication skills, good natured, ability to handle high levels of pressure and critical decision-making. Ability to multitask, prioritize, and manage time effectively within a fast-paced environment. Ability to work positively with other team members.
Attention to detail; manage customer accounts and resolving issues accurately. Accurate administrative skills and attention to detail.
Customer Service Experience; 5+ years experience in a customer service role; ideally in manufacturing environment.
Accounting essentials; process daily invoicing and issue customer credits.
Proficient computer skills; Microsoft Excel, Access and PowerPoint. Knowledge of ERP (IFS).

Salary range - $45,000 - $58,000

If are committed to provide total customer satisfaction, join a team of positive customer service representatives and work in a collaborative, friendly environment, apply today!

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing the end-to-end order process from receipt to invoicing. They also serve as a liaison between internal departments to resolve delivery, technical, and accounting concerns while maintaining accurate records.

Requirements

Candidates must have at least 5 years of customer service experience, ideally within a manufacturing environment. Proficiency in ERP systems and Microsoft Office suite is required, along with strong communication and problem-solving abilities.

Skills

Customer service
Order management
ERP systems
Data entry
Invoicing
Communication skills
Problem-solving
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Time management
Multitasking
Attention to detail
Demand planning
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
ERP
IFS
Manufacturing
Invoicing
Data Entry
Demand Planning
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Contract Review
KPIs
Order Processing
Customer Satisfaction
Administrative Skills
Problem Solving
Communication
Interpersonal Skills
Time Management

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