Demand Planner
Position Summary
The Demand Planner is responsible for ensuring products are delivered to the customer on a timely basis with world class customer service. This position will report to the Demand Planning Manager as part of the Operations Department. To be successful, a high level of collaboration will be required across the organization, particularly with the Account Managers, Project Engineers, Quality Engineers, and global personnel in the Production Control and Logistics functions.
Essential Functions
- This position is the main point of contact for daily communication with customers regarding orders, shipments, customer forecasts and general inquiries or concerns.
- The Demand Planner is responsible for maintaining inventory levels at all Warehouse and VMI locations based on customer forecasts, minimum/maximum inventory parameters, and special seasonal requirements such as Lunar New Year.
- Specific planning duties include:
- Review, analyze and take action on customer firm and forecast demand plans
- Monitor inventory stock levels in relation to strategic inventory objectives
- Maintain and perform to customer commitments
- Place purchase orders or requisitions with PCLs or suppliers, based on customer demand analysis
- Value-add customer interactions as it relates to demand management and PO changes
- Manage and maintain EDI and/or discrete sales orders
- Manage exceptions with customers and suppliers
- Responsible for planning and monitoring shipments from suppliers, warehouses and VMI locations to customers.
- Oversight of freight handling, container quality, and functionality
- Fulfillment of direct shipments
- Fulfillments from VMI’s
- This position is the first point of contact for customer concerns including but not limited to:
- Stock levels/timeliness
- Damage/claims/RMAs
- Consolidation
- Additional responsibilities include:
- Development of reports and programs with warehouses to assist in meeting customer schedules
- Proactive communication with customers and suppliers to achieve on time delivery
- Gap analysis & burndown planning
- Inventory Adjustments, corrections and counts
- Responsible for developing and maintaining Customer related items within the ERP system, including:
- Item master & or updates
- Customer Price Lists & quarterly updates
- Customer Detail Record
- Open purchase orders
- Open sales orders
- Forecasts & updates
- Maintenance of the purchase order summary
- Customer portals & related functions such as order acknowledgments & change requests
- Create and maintain reports as requested by customers including:
- Open order reports
- OTIF & Fulfillment reporting
- Shipping reports/tracking
- Expedite reports
- Warehouse inventory and scheduling reports
- Other duties as assigned by the Lead or Manager
Position Requirements
- 5-4 years of relevant customer service and demand planning experience
- Demonstrated high level of interpersonal and customer service skills
- High level of analytical skills utilizing data from multiple sources
- Computer skills and working knowledge of Microsoft Office products, including proficient skills in Microsoft Excel
- High standards of accuracy and precision
- Proficient oral and written communication skills
- Ability to exercise independent judgment is required
- Ability to effectively organize and plan
- Ability to multi-task in a fast-paced environment
- ERP experience an asset (but not required)
