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Stefanini Group

Deskside Technician II

Cambridge, ON, Canada

Full-time

Within 25 km of Cambridge · About 0 km from the city centre

Apply on jobs2.smartsearchonline.com About employer

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Job details

Job type: Full-time
Experience: +1 years corporate deskside support or equivalent experience
Posted: Nov 11, 2026

Original job description

Who we are:

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
                   

Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices

Diagnose, troubleshoot, and implement fixes for a variety of technology

Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles

Manage workload via ticketing software or Non-ticket tracker

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned

Requirements

+1 years corporate deskside support or equivalent experience

Excellent troubleshooting capability

Ability to maintain composure while handle challenging, dynamic, rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools

High School Diploma or equivalent

Maintain valid driver's license

Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

Desired Characteristics

A+ Certification

Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure

Mac/Apple experience, a plus

Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

What you'll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Requirements

+1 years corporate deskside support or equivalent experience

Excellent troubleshooting capability

Ability to maintain composure while handle challenging, dynamic, rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools

High School Diploma or equivalent

Maintain valid driver's license

Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

Desired Characteristics

A+ Certification

Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure

Mac/Apple experience, a plus

Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

What you'll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Apply on jobs2.smartsearchonline.com About employer

More about this job

Responsibilities

The Deskside Technician II at Stefanini Group will support end users onsite with Windows, software, hardware and mobile devices. They will stage, deploy and inventory IT equipment, and track their work through ticketing software.

Requirements

Candidates need at least one year of corporate deskside support experience, strong troubleshooting skills and composure under rapid-response demands. Stefanini Group also asks for Microsoft Office 365, imaging and migration tools such as SCCM and Intune, and BitLocker support.

Skills

Windows
Microsoft Office 365
SCCM
Microsoft Intune
BitLocker
VPN troubleshooting
VDI troubleshooting
remote desktop support tools
computer imaging
data migration
endpoint protection
encryption support
mobile device configuration
audio/visual equipment support
Active Directory
ticketing systems
IT asset management
asset auditing
knowledge base articles
troubleshooting
customer service
technical communication

Benefits

401(k)
Paid time off
Tuition reimbursement
Medical, dental and vision insurance
Professional development eLearning

Keywords

deskside support
desktop support
IT technician
help desk
Windows support
Office 365
SCCM
Intune
BitLocker
VPN
VDI
Active Directory
remote desktop
asset management
imaging
endpoint protection
ticketing
Smart Hands
IT support
end-user computing

Perks

Generous paid time off
Retirement plan
Tuition support

Tools

Microsoft Office 365
SCCM
Microsoft Intune
BitLocker
remote desktop tools
ticketing software
VPN
VDI
Active Directory

Seniority

Mid level

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