Mail Clerk
Discover an engaging opportunity in the insurance sector for our client, offering the chance to contribute to essential day-to-day operations, connect with internal partners, and gain valuable exposure to numerous business units within a collaborative service environment.
What is in it for you:
- Full-time position: 37.50 hours per week.
- Weekday schedule from 8 am to 4 pm.
- On-site work in a dynamic environment.
Responsibilities:
- Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.
- Handle outgoing mail and courier items for customers and advisors accurately and within required timelines.
- Handle and distribute cheques, contracts, and statements accurately to internal and external customers.
- Use web-based systems and internal mainframes to gather client information and mailing instructions.
- Maintain email inboxes and process email inquiries, scanning requests, and print requests accurately and promptly.
- Investigate and obtain new addresses for customers and resolve related inquiries.
- Assist with ad hoc projects as required.
- Provide excellent customer service to internal partners.
- Communicate with customers, employees, and other individuals to answer questions, provide or explain information, and address complaints.
- Answer telephone calls, direct calls, and take messages.
- Compile, copy, sort, file, compute, record, and proofread information related to office activities, business transactions, records, and reports.
- Maintain and update filing, inventory, mailing, and database systems.
What you will need to succeed:
Required qualifications
- 5+ years of previous customer service or data entry related work experience.
- Capacity to meet the physical requirements of the role, including lifting up to 50 lbs.
- Demonstrated accuracy and attention to detail required to avoid privacy incidents.
- Proficiency with Microsoft applications, including Outlook, Teams, Word, and Excel.
- Capacity to keep information organized and confidential.
Preferred qualifications
- Clear and precise verbal and written communication skills.
- Teamwork and a positive attitude.
- Adaptability to fluctuating workloads and change.
- Multitasking, organization, and prioritization skills.
- Effective time management and independence.
- Analytical and problem-solving skills.
- Strong interpersonal and customer service skills.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
