Our client is seeking a compassionate and organized Medical Administrative Assistant to join their team on an 8–10-week contract. This individual will play a key role in supporting physicians, case managers, clients, families, and community partners while helping ensure the smooth day-to-day operation of a busy healthcare office. The ideal candidate is client-focused, highly organized, and comfortable working in an environment that supports individuals experiencing mental health challenges. This is a current, new vacancy.
Day-to-Day Responsibilities
- Provide exceptional client-centered service to clients, families, hospitals, housing providers, and community partners.
- Answer incoming phone calls and direct inquiries appropriately, ensuring messages are relayed to physicians and case managers.
- Receive, sort, and distribute incoming faxes to the appropriate team members.
- Fax prescriptions and other clinical documentation as directed and ensure records are filed accurately.
- Maintain organized physical and electronic client records using TELUS EMR.
- Enter and update client information and documentation within TELUS.
- Keep client files and office records organized and easily accessible.
- Coordinate and participate in meetings through Microsoft Teams.
- Monitor office supply inventory and place orders as needed.
- Track daily staff attendance, including vacations, sick days, remote work arrangements, and leaves.
- Support payroll administration by maintaining attendance records and submitting payroll information on a bi-weekly basis.
- Maintain petty cash records and supporting documentation.
Must-Have Qualifications
- 1-2 years of experience in a medical office, healthcare administration, or administrative support role.
- Strong organizational skills with exceptional attention to detail.
- Experience managing confidential client information and records.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Proficiency with Microsoft Office applications and Microsoft Teams.
- Experience working with electronic medical records (EMRs) or other database systems.
- Commitment to providing client-centered care and professional customer service.
- Experience interacting with families, hospitals, housing providers, and community partners is considered highly important.
Nice-to-Have Qualifications
- Experience supporting individuals living with mental illness or working within mental health, healthcare, community services, or social services environments.
- Familiarity with basic medical terminology.
- Experience using TELUS EMR.
- Previous experience handling payroll administration, attendance tracking, or petty cash reconciliation.
- Vulnerable sector check completed within the last 6 months.
Pay Range: $22-$25/h CAD
"Artificial intelligence tools are used to assist in screening and assessing applicant for this position."
