Jobs in Cambridge

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Within 25 km of Cambridge

Added 5 days ago
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Movati

Member Experience Associate - Evenings and weekends

Brantford, ON, N3R 7C5, Canada

Ontario: Hourly wage range: $17.95 - $23.00/hour. · Full-time

Within 25 km of Cambridge · About 21.6 km from the city centre

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Job details

Pay: Ontario: Hourly wage range: $17.95 - $23.00/hour.
Job type: Full-time
Experience: 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Posted: Oct 30, 2026

Original job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
Provide exceptional customer service to retail operations (cafe and pro-shop)
Ensure cleaning duties are completed and maintained in a safe and timely manner
Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
Responsible for all sales transactions
Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
Assists with member experience events throughout the club as needed

Ontario: Hourly wage range: $17.95 - $23.00/hour.

The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
Current CPR & First Aid are required and must be maintained through employment

Perks

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***

Click that button and apply now!

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More about this job

Responsibilities

The Member Experience Associate is responsible for delivering exceptional customer service, managing member concerns, and promoting club programs and products. They also handle retail transactions, maintain club cleanliness, and assist with member events.

Requirements

Candidates should have at least one year of customer service experience and possess current CPR and First Aid certifications. A high school diploma or equivalent is considered an asset for this role.

Skills

Customer service
Conflict resolution
Multi-tasking
Sales transactions
Administrative tasks
Cleaning
Communication
Retail operations
First aid
CPR

Benefits

Competitive wages
Complimentary membership
Free uniform
Flexible scheduled hours
Ongoing training
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Fitness
Hospitality
Leisure
Sales
Administrative
CPR
First Aid
Member Experience
Conflict Resolution
Cleaning
Club Operations
Pro-shop
Cafe

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