Jobs in Cambridge

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Within 25 km of Cambridge

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Collabera

Mortgage Broker Support Specialist

Waterloo, ON, Canada

$25 to $30 CAD / hour · Contract

Within 25 km of Cambridge · About 22.7 km from the city centre

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Job details

Pay: $25 to $30 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Experience: Experience: 0–2 years of relevant experience.
Posted: Nov 4, 2026

Original job description

Job Description

Role Focus

Providing phone and email support to Mortgage Brokers, assisting with broker onboarding, managing shared inboxes, and resolving day-to-day inquiries related to Mortgage Creditor Insurance.

Key Responsibilities

Provide phone and email support to Mortgage Brokers.
Assist with broker onboarding and profile setup.
Monitor and manage the shared inbox, ensuring timely responses and follow-ups.
Address broker inquiries related to Mortgage Creditor Insurance and broker communications.
Follow up on outstanding issues and help resolve problems.
Support the team with data entry, administrative tasks, and day-to-day sales support.

Must-Have Requirements

Mortgage or Insurance Broker Support experience – preferred and key to the requirement.
Strong problem-solving and follow-up skills.
Good communication and customer service abilities.
Strong data entry and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Team player who can also work independently.

Candidate Profile

Experience: 0–2 years of relevant experience.
Entry-level opportunity; prioritize candidates with relevant mortgage, insurance, or broker support exposure.
French/English bilingualism is an asset, not mandatory.
MS Office proficiency; CRM exposure (Salesforce) is beneficial.

Work Arrangement

Hybrid schedule with fluctuating in-office days.
Candidates must be comfortable travelling to the Waterloo office as required.
A dedicated, quiet home workspace and reliable high-speed internet are necessary.

The expected base salary range for this position is $25 – $30 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

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More about this job

Responsibilities

Provide phone and email support to mortgage brokers, assist with onboarding and profile setup, and manage the shared inbox and broker inquiries related to Mortgage Creditor Insurance. Follow up on outstanding issues and support the team with data entry, administrative tasks, and day-to-day sales activities.

Requirements

This entry-level role targets candidates with 0–2 years of experience, preferably in mortgage, insurance, or broker support. Candidates should have strong communication, customer service, problem-solving, follow-up, data-entry, and organizational skills; Microsoft Office proficiency is expected, while Salesforce exposure and French-English bilingualism are assets.

Skills

Phone And Email Support
Broker Onboarding
Profile Setup
Shared Inbox Management
Problem-Solving
Follow-Up
Customer Service
Communication
Data Entry
Attention To Detail
Multitasking
Mortgage Creditor Insurance Support
Administrative Support
Sales Support
Microsoft Office
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Broker Support
Mortgage Creditor Insurance
Insurance
Broker Onboarding
Profile Setup
Phone Support
Email Support
Shared Inbox
Customer Service
Problem-Solving
Follow-Up
Data Entry
Administrative Tasks
Sales Support
Microsoft Office
Salesforce
Hybrid Work
Waterloo

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