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Project Manager - Non-IT IV

Waterloo, ON, Canada

Contract Period: 9 months with potential to extend or convert Pay Rate: Starting form $54 per hour Location: Waterloo, ON Location Type: Hybrid Business Hours: Monday-Friday, 9:00 AM – 5:00 PM · Contract

Within 25 km of Cambridge · About 22.7 km from the city centre

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Job details

Pay: Contract Period: 9 months with potential to extend or convert Pay Rate: Starting form $54 per hour Location: Waterloo, ON Location Type: Hybrid Business Hours: Monday-Friday, 9:00 AM – 5:00 PM
Job type: Contract
Apply by: Nov 13, 2026
Education: Bachelor’s degree
Experience: 9+ years of project/program management experience
Posted: Oct 14, 2026

Original job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:
Robertson is seeking a skilled Project Manager - Non-IT IV to join our client in support of an existing vacancy.

Contract Period: 9 months with potential to extend or convert
Pay Rate: Starting form $54 per hour
Location: Waterloo, ON
Location Type: Hybrid
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM

Job Responsibilities:

Lead daily coordination of multiple workstreams (technology, operations, communications, vendor delivery)
Manage and track integrated program delivery plan, milestones, and dependencies
Act as primary interface with vendor (Xodus), ensuring accountability and performance
Facilitate execution governance including status reporting, risk/issue tracking, and escalation management
Drive cross-functional alignment across internal stakeholders and vendor teams
Oversee operational readiness activities including SOP development, training, and go-live planning
Prepare executive-level updates, dashboards, and decision materials
Monitor program risks and proactively implement mitigation strategies
Support go/no-go readiness assessments and production launch execution

Experience & Qualification Requirements:

Bachelor’s degree in business required
9+ years of project/program management experience
End-to-end program delivery management across multi-workstream initiatives
Strong vendor management and experience working within vendor-led delivery models
Program governance, including risk/issue management, dependency tracking, and executive reporting
PMP
Experience in insurance, claims, or financial services operations
Knowledge of customer communication channels (telephony, digital, chatbot solutions)
Consulting background (Big 4 or similar) or experience in large-scale transformation programs

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

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More about this job

Responsibilities

Lead coordination and delivery across technology, operations, communications, and vendor workstreams, managing plans, milestones, dependencies, governance, and stakeholder alignment. Oversee operational readiness and launch activities, manage risks and escalations, and prepare executive updates and go/no-go materials.

Requirements

Requires a bachelor’s degree in business and at least nine years of project or program management experience, including end-to-end delivery across multiple workstreams and strong vendor management. PMP, experience in insurance, claims, or financial services operations, familiarity with customer communication channels, and consulting or large-scale transformation experience are also listed.

Skills

Project Management
Program Delivery
Vendor Management
Program Governance
Risk Management
Issue Management
Dependency Tracking
Executive Reporting
Cross-Functional Coordination
Operational Readiness
SOP Development
Training
Go-Live Planning
Stakeholder Management
Change Management
PMP

Visa sponsorship

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Keywords

Project Management
Program Management
PMP
Vendor Management
Program Governance
Integrated Program Delivery Plan
Milestone Management
Dependency Tracking
Risk Management
Issue Management
Executive Reporting
Status Reporting
Escalation Management
Cross-Functional Alignment
Operational Readiness
SOP Development
Training
Go-Live Planning
Go/No-Go Readiness
Production Launch
Financial Services
Insurance
Claims
Telephony
Digital Channels
Chatbot Solutions
Large-Scale Transformation

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