Jobs in Cambridge

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Within 25 km of Cambridge

Added 5 days ago
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Resident Services Manager (Office Manager/Prospect Management) - Seniors Living
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Added 6 days ago
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S&R Group of Companies

Resident Services Manager (Office Manager/Prospect Management) - Seniors Living

44 Lanark Drive, Kitchener, ON, N2N 2Z8, Canada

Compensation: CAD 48750 - CAD 50000 - hourly · Full-time

Within 25 km of Cambridge · About 14.2 km from the city centre

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Job details

Pay: Compensation: CAD 48750 - CAD 50000 - hourly
Job type: Full-time
Posted: Oct 30, 2026

Original job description

Company Description

We are S&R Group and for over 60 years we have been building communities "where friendships flourish and life is enriched". We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families.

Job Description

Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.

Position Summary:

Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.

Behavioural Qualities:

Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!
Professional and expressive telephone manner – ability to “sell” retirement living
Understand and promote a “Hospitality” environment within the home
Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs
Demonstrates flexibility and creativity in problem solving
Forward, independent and innovative thinking

Responsibilities:

Reception and office duties for the “Seniors Living” home
Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments
Prioritize appointments and proactively and positively resolve conflicts as they arise
Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
Other duties and responsibilities as assigned or required

Qualifications

Qualifications:

Persuasive Marketing and Sales experience required
Post Secondary Education with a diploma in Office Administration
Excellent interpersonal, communication and organizational skills
Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
Experience in an Office and or a Care Home setting an asset
Extensive computer literacy skills including Word, Excel and Outlook
Ability to maintain records, prepare contracts and complete billing
Demonstrated ability to effectively manage time-sensitive tasks
Pro-active approach and able to work with minimal supervision
Ability to work under pressure in busy, fast-paced environment

Additional Information

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for an upcoming vacancy.

This posting is for a temporary position.

Department: Office

Compensation: CAD 48750 - CAD 50000 - hourly

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More about this job

Responsibilities

The Resident Services Manager is responsible for managing office operations, including payroll, invoicing, and reception duties. Additionally, the role involves conducting sales-effective tours and engaging with prospective and current residents to maintain a welcoming hospitality environment.

Requirements

Candidates must have post-secondary education in office administration and proven experience in marketing and sales. Proficiency in Microsoft Office suite and familiarity with the Retirement Home Act and Residential Tenancies Act are required.

Skills

Office Administration
Sales
Customer Service
Reception
Payroll Processing
Invoicing
Active Listening
Communication
Organizational Skills
Computer Literacy
Microsoft Word
Microsoft Excel
Microsoft Outlook
Problem Solving
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Resident Services
Office Management
Prospect Management
Seniors Living
Retirement Home Act
Residential Tenancies Act
Hospitality
Sales
Marketing
Reception
Payroll
Invoicing
Attendance Tracking
Contract Preparation
Billing
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administrative Support
Customer Engagement

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